EK384 - &1 disconnection orders created for disconnection document &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 384

• Message text: &1 disconnection orders created for disconnection document &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EK384 - &1 disconnection orders created for disconnection document &2 ?

  The SAP error message EK384 indicates that disconnection orders have been created for a disconnection document, which may suggest that there is an issue with the processing of disconnection orders in the system. This error typically arises in the context of utilities management, particularly in the handling of disconnection and reconnection processes for services.
  Cause:
  
  Incomplete Data: The disconnection document may not have all the necessary data or may contain incorrect information, leading to the creation of disconnection orders that cannot be processed correctly.
  System Configuration: There may be issues with the configuration settings in the SAP system related to disconnection processes.
  Authorization Issues: The user may not have the necessary authorizations to process disconnection orders.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system errors.
  
  Solution:
  
  Check Data Completeness: Review the disconnection document referenced in the error message to ensure that all required fields are filled out correctly and that the data is accurate.
  Review Configuration: Check the configuration settings in the SAP system related to disconnection orders. Ensure that the settings align with business processes and requirements.
  User Authorizations: Verify that the user attempting to process the disconnection orders has the necessary authorizations. If not, work with your SAP security team to grant the appropriate permissions.
  Error Logs: Check the SAP error logs (transaction codes like SLG1) for any additional error messages or details that could provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to disconnection processes for any known issues or patches that may address the problem.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW38 (Change PM Orders), IW32 (Change Order), and IW41 (Confirm Order) to manage disconnection orders.
  SAP Notes: Search for SAP Notes related to error EK384 in the SAP Support Portal for any specific fixes or recommendations.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the EK384 error and implement a solution to resolve it.