How To Fix EK345 - No dunning activities were performed

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 345

• Message text: No dunning activities were performed

Self-Explanatory Message

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• What is the cause and solution for SAP error message EK345 - No dunning activities were performed ?

  The SAP error message EK345, which states "No dunning activities were performed," typically occurs in the context of the dunning process, which is used to manage overdue invoices and remind customers of their outstanding payments. This message indicates that the system did not find any items that required dunning processing.
  Causes:
  
  No Overdue Items: There are no overdue invoices or items that meet the criteria for dunning.
  Dunning Block: The customer account may have a dunning block set, preventing any dunning activities from being performed.
  Dunning Procedure Settings: The dunning procedure may not be correctly configured, or the parameters set for dunning may not match any open items.
  Dunning Levels: The dunning levels may have been exhausted, meaning that the maximum number of dunning notices has already been sent.
  Selection Criteria: The selection criteria used for the dunning run may be too restrictive, resulting in no items being selected for dunning.
  Posting Date: The posting date of the invoices may not fall within the dunning period defined in the dunning configuration.
  
  Solutions:
  
  Check Open Items: Verify if there are any overdue invoices or open items in the customer account that should be dunned.
  Review Dunning Block: Check if there is a dunning block on the customer account. If so, remove the block if appropriate.
  Adjust Dunning Procedure: Review the dunning procedure settings to ensure they are correctly configured and that the parameters allow for the selection of overdue items.
  Modify Selection Criteria: If the selection criteria are too restrictive, consider adjusting them to include more items for dunning.
  Check Dunning Levels: Ensure that the dunning levels have not been exhausted. If they have, you may need to reset or adjust the dunning levels.
  Review Posting Dates: Ensure that the posting dates of the invoices fall within the dunning period defined in the system.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like F150 (Dunning) to initiate the dunning run and check the settings.
  Dunning Configuration: Review the dunning configuration in the SAP system under the path: SPRO > Financial Accounting > Accounts Receivable > Dunning > Define Dunning Areas and Define Dunning Procedures.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to dunning processes or the EK345 error message.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.