How To Fix EK277 - Error reading returns activity table &1 key &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 277

• Message text: Error reading returns activity table &1 key &2

What causes this issue?

The Customizing table for returns activities &V1& could not be read
using the specified key &V2& (company code, returns reason, number of
returns, creditworthiness, tolerance group).
The Customizing table has probably been changed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK277 - Error reading returns activity table &1 key &2 ?

  The SAP error message EK277, which states "Error reading returns activity table &1 key &2," typically occurs when there is an issue accessing the returns activity table in the SAP system. This error can arise due to various reasons, including data inconsistencies, missing entries, or issues with the database.
  Causes:
  
  Missing Data: The key specified in the error message may not exist in the returns activity table, leading to a failure in reading the data.
  Database Issues: There could be issues with the database, such as corruption or connectivity problems.
  Authorization Issues: The user may not have the necessary permissions to access the returns activity table.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to this error.
  Transport Issues: If the returns activity table was recently transported from another system, there may be inconsistencies or missing data.
  
  Solutions:
  
  Check Data Existence: Verify that the key mentioned in the error message exists in the returns activity table. You can do this by executing a query or using transaction codes like SE16 or SE11 to view the table.
  Database Check: Perform a database consistency check to ensure that there are no issues with the database. You may need to involve your database administrator for this.
  Authorization Check: Ensure that the user has the necessary authorizations to access the returns activity table. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  Configuration Review: Review the configuration settings related to returns processing to ensure they are set up correctly.
  Transport Review: If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and SE37 (Function Module) to investigate the issue further.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with the error message details and any steps you have already taken to troubleshoot the issue.
  Documentation: Review SAP documentation related to returns processing and the specific tables involved to gain a better understanding of the system's behavior.
  
  By following these steps, you should be able to identify the root cause of the EK277 error and implement an appropriate solution.