How To Fix EK270 - Returns document &3 does not exist in the returns history

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 270

• Message text: Returns document &3 does not exist in the returns history

What causes this issue?

The following entry could not be found in the returns history:
Business partner &V1&
Contract account &V2&
Returns document &V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check your entries.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EK270 - Returns document &3 does not exist in the returns history ?

  The SAP error message EK270, which states "Returns document &3 does not exist in the returns history," typically occurs when you are trying to process a returns document that the system cannot find in the returns history. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Document Not Created: The returns document may not have been created properly or may not exist in the system.
  Incorrect Document Number: The document number you are trying to reference may be incorrect or mistyped.
  Document Deletion: The returns document may have been deleted or archived, making it unavailable for processing.
  Authorization Issues: You may not have the necessary permissions to view or access the returns document.
  System Configuration: There may be issues with the configuration of the returns process in the SAP system.
  
  Solutions:
  
  Verify Document Number: Double-check the returns document number you are using to ensure it is correct.
  Check Document Creation: Ensure that the returns document was created successfully. You can do this by searching for the document in the relevant transaction (e.g., using transaction code VA03 for sales orders or MB03 for material documents).
  Review Returns History: Use transaction code MBRL or MBRL to check the returns history and see if the document exists.
  Check Authorizations: Ensure that you have the necessary authorizations to access the returns document. You may need to contact your SAP security administrator for assistance.
  Consult with IT Support: If the document should exist but cannot be found, consult with your IT support team to check for any system issues or configuration problems.
  Recreate Document: If the document was deleted and cannot be recovered, you may need to recreate the returns document.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), MB03 (Display Material Document), and MBRL (Display Returns).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or user manuals related to the returns process for additional guidance.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.