How To Fix EK004 - Document & was not generated by the cash desk

SAP Error Message - Details

• Message type: E = Error

• Message class: EK - IS-U Accounts Receivable and Payable

• Message number: 004

• Message text: Document & was not generated by the cash desk

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EK004 - Document & was not generated by the cash desk ?

  The SAP error message EK004 ("Document & was not generated by the cash desk") typically occurs in the context of cash desk operations, particularly when dealing with financial transactions or document postings related to cash handling. This error indicates that the system is unable to find or recognize the document in question as one that was generated by the cash desk.
  Causes:
  
  Document Origin: The document may have been created outside of the cash desk process, such as through manual entry or another transaction type.
  Configuration Issues: There may be configuration settings in the cash desk module that are not correctly set up, leading to discrepancies in document recognition.
  User Authorization: The user may not have the necessary permissions to access or process the document in question.
  Document Status: The document may be in a status that does not allow it to be processed by the cash desk (e.g., it may be locked or in a different processing state).
  Data Integrity Issues: There could be issues with the data integrity of the document, such as missing or incorrect information.
  
  Solutions:
  
  Verify Document Origin: Check if the document was indeed generated by the cash desk. If it was created through another process, you may need to handle it differently.
  Check Configuration: Review the configuration settings for the cash desk in SAP to ensure that they are set up correctly. This may involve checking transaction types, document types, and other related settings.
  User Permissions: Ensure that the user attempting to access the document has the appropriate permissions. This may involve checking user roles and authorizations in SAP.
  Document Status Review: Look at the status of the document to ensure it is in a state that allows it to be processed. If it is locked or in a different state, you may need to unlock or change its status.
  Data Validation: Validate the data associated with the document to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBCJ (Cash Journal) or FB03 (Display Document) to investigate the document further.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to this error message.
  Consult Documentation: Review SAP documentation related to cash desk operations for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the EK004 error and implement a suitable solution.