How To Fix EI838 - Enter your password

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 838

• Message text: Enter your password

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI838 - Enter your password ?

  The SAP error message EI838, which prompts "Enter your password," typically indicates that the system is requesting user authentication due to a session timeout, an incorrect password entry, or a need for re-authentication for security reasons. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Session Timeout: The user session may have timed out due to inactivity.
  Incorrect Password: The user may have entered the wrong password multiple times.
  Security Policies: The system may require re-authentication after a certain period or after specific actions.
  User Lockout: The user account may be locked due to too many failed login attempts.
  Network Issues: Connectivity problems may cause the system to lose the session.
  
  Solutions:
  
  Re-enter Password: Simply enter the correct password when prompted.
  Check for Lockout: If the account is locked, contact your SAP administrator to unlock it.
  Session Management: If the session has timed out, log out and log back in to the system.
  Password Reset: If you have forgotten your password, follow the organization's procedure to reset it.
  Check Security Policies: Review the security policies in place that may require frequent re-authentication.
  Network Stability: Ensure that your network connection is stable to avoid session drops.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to authentication and session management.
  User Management: Consult with your SAP Basis or security team for user management policies and practices.
  Documentation: Refer to SAP documentation for guidelines on password policies and user authentication processes.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your IT support team or SAP administrator for further assistance.