How To Fix EI839 - Enter contact person

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 839

• Message text: Enter contact person

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EI839 - Enter contact person ?

  The SAP error message EI839, which states "Enter contact person," typically occurs when a required field for a contact person is not filled in during a transaction or data entry process. This error is common in various SAP modules, especially in Sales and Distribution (SD) or Customer Relationship Management (CRM) scenarios where contact details are essential for processing orders, inquiries, or customer interactions.
  Cause:
  
  Missing Contact Person: The most common cause is that the contact person field is left blank when it is required for the transaction you are trying to execute.
  Configuration Issues: There may be configuration settings in the SAP system that mandate the entry of a contact person for certain transactions.
  User Role Permissions: The user may not have the necessary permissions to view or enter contact person details.
  
  Solution:
  
  Enter Contact Person: The immediate solution is to locate the contact person field in the transaction screen and enter the required information. This could be a specific individual associated with the customer or vendor.
  Check Configuration: If you are a system administrator or have access to configuration settings, check the relevant settings in the SAP system to see if the contact person field is set as mandatory. Adjust the settings if necessary.
  User Training: Ensure that users are trained to fill in all required fields, including the contact person, to avoid this error in the future.
  Review User Roles: If the issue persists, review the user roles and permissions to ensure that users have the necessary access to enter contact person details.
  
  Related Information:
  
  Transaction Codes: The error can occur in various transaction codes, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or CRM-related transactions.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as there may be known issues or fixes provided by SAP.
  Documentation: Refer to SAP documentation or help files for detailed information on how to manage contact persons within the relevant module.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.