How To Fix EI822 - Multiple licenses exist for external number & (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 822

• Message text: Multiple licenses exist for external number & (see long text)

What causes this issue?

More than one license was found for the specified external number.

System Response

Error message

How to fix this error?

Use the input help (F4) for the "License Number" field to display a
selection list for all licenses with this external number. Select a
license from the list.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI822 - Multiple licenses exist for external number & (see long text) ?

  The SAP error message EI822 indicates that there are multiple licenses associated with an external number in the system. This typically occurs in scenarios where the system is trying to process a license-related transaction, but it finds more than one license entry for the specified external number, leading to ambiguity.
  Cause:
  
  Duplicate License Entries: The most common cause is that there are multiple license records in the system for the same external number. This can happen due to data entry errors, system migrations, or incorrect configurations.
  Incorrect Configuration: The system may not be configured correctly to handle the licenses, leading to multiple entries being created unintentionally.
  Data Migration Issues: If data has been migrated from another system, it’s possible that duplicate records were created during the migration process.
  
  Solution:
  
  
  Check License Records: 
  
  Go to the relevant transaction in SAP (e.g., transaction code SLICENSE or SLIC) to view the license records.
  Identify the external number in question and check for multiple entries.
  
  
  
  Remove Duplicates: 
  
  If you find duplicate entries, you will need to determine which entry is valid and remove or deactivate the others. This may require administrative access.
  Ensure that you have a backup of the data before making any deletions.
  
  
  
  Correct Configuration: 
  
  Review the configuration settings related to license management to ensure that they are set up correctly to prevent future duplicates.
  Consult with your SAP Basis team or a consultant if necessary.
  
  
  
  Data Cleanup: 
  
  If the issue arose from data migration, consider running a data cleanup process to remove duplicates and ensure data integrity.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or support notes related to license management for additional guidance and best practices.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to license management that might address this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to resolve the EI822 error and ensure that your license management is functioning correctly.