How To Fix EI822 - Multiple licenses exist for external number & (see long text)

EI822 - Overview

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 822

• Message text: Multiple licenses exist for external number & (see long text)

What causes this issue?

More than one license was found for the specified external number.

System Response

Error message

How to fix this error?

Use the input help (F4) for the "License Number" field to display a
selection list for all licenses with this external number. Select a
license from the list.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

EI822 - Details

• The SAP error message EI822 indicates that there are multiple licenses associated with an external number in the system. This typically occurs in scenarios where the system is trying to process a license-related transaction, but it finds more than one license entry for the specified external number, leading to ambiguity.
  
  Cause:
  
  Duplicate License Entries: The most common cause is that there are multiple license records in the system for the same external number. This can happen due to data entry errors, system migrations, or incorrect configurations.
  Incorrect Configuration: The system may not be configured correctly to handle the licenses, leading to multiple entries being created unintentionally.
  Data Migration Issues: If data has been migrated from another system, it’s possible that duplicate records were created during the migration process.
  
  
  Solution:
  
  
  Check License Records: 
  
  Go to the relevant transaction in SAP (e.g., transaction code SLICENSE or SLIC) to view the license records.
  Identify the external number in question and