How To Fix EI396 - An SLS number could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 396

• Message text: An SLS number could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EI396 - An SLS number could not be determined ?

  The SAP error message EI396, which states "An SLS number could not be determined," typically occurs in the context of Sales and Distribution (SD) or Logistics processes, particularly when dealing with sales order processing, delivery, or billing. The SLS (Sales and Logistics) number is a unique identifier used in various transactions within SAP.
  Causes:
  
  Missing Configuration: The SLS number may not be configured correctly in the system. This could be due to missing entries in the relevant customizing settings.
  Master Data Issues: The customer master data or material master data may not be set up correctly, leading to the inability to determine the SLS number.
  Document Flow Issues: There may be issues in the document flow where the system cannot find the necessary preceding documents to derive the SLS number.
  Transaction Type: The transaction type being used may not be set up to generate or determine an SLS number.
  User Authorizations: The user may not have the necessary authorizations to access the data required to determine the SLS number.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP system related to SLS numbers. This can typically be found in the SPRO transaction under Sales and Distribution settings.
  Review Master Data: Ensure that the customer and material master records are complete and correctly maintained. Check for any missing or incorrect entries that could affect the SLS number determination.
  Analyze Document Flow: Use transaction codes like VA03 (Display Sales Order) or VL03N (Display Outbound Delivery) to check the document flow and ensure that all necessary documents are present and correctly linked.
  Check Transaction Type Settings: Verify that the transaction type being used is configured to allow for SLS number determination. This may involve checking the relevant customizing settings.
  User Authorizations: Ensure that the user has the necessary authorizations to access the required data. This may involve checking roles and permissions in the user profile.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VL01N (Create Outbound Delivery) to troubleshoot the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who can perform a deeper analysis of the system configuration and logs.