How To Fix EI389 - Text cannot be displayed because of a conversion error

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 389

• Message text: Text cannot be displayed because of a conversion error

What causes this issue?

The system cannot display the text because of the formatting defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Creating a text, only use the ' ' and '* ' formatting.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI389 - Text cannot be displayed because of a conversion error ?

  The SAP error message EI389, which states "Text cannot be displayed because of a conversion error," typically occurs when there is an issue with the character encoding or conversion of text data in the SAP system. This can happen in various scenarios, such as when displaying text in reports, forms, or other user interfaces.
  Causes:
  
  Character Encoding Mismatch: The text being processed may contain characters that are not supported by the current character set or encoding settings in the SAP system.
  Data Corruption: The data being retrieved may be corrupted or improperly formatted, leading to conversion errors.
  Incompatible Data Types: The data type of the text field may not match the expected type, causing issues during conversion.
  Language Settings: Incorrect language settings in the user profile or system configuration can lead to issues in displaying text.
  Transport Issues: If the text was transported from another system, there may have been issues during the transport process that affected the text data.
  
  Solutions:
  
  Check Character Encoding: Ensure that the character encoding settings in the SAP system are correctly configured. This includes checking the system's code page and ensuring it supports the characters being used.
  Data Validation: Validate the data being processed to ensure it is not corrupted. This may involve checking the database entries or the source of the text data.
  Review Data Types: Ensure that the data types of the fields being used are compatible and correctly defined in the data dictionary.
  Adjust Language Settings: Check the language settings in the user profile and ensure they match the language of the text being displayed.
  Re-transport Data: If the issue is related to transported data, consider re-transporting the relevant objects or data with the correct settings.
  Debugging: If you have access to debugging tools, you can trace the execution to identify where the conversion error occurs and gather more information about the specific data causing the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary), SE37 (Function Modules), or SE80 (Object Navigator) to investigate the data structures and function modules involved in the process.
  User Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.