How To Fix EI217 - Select a customer or use cursor to select.

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 217

• Message text: Select a customer or use cursor to select.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EI217 - Select a customer or use cursor to select. ?

  The SAP error message EI217 ("Select a customer or use cursor to select") typically occurs in the context of transactions or reports where a customer selection is required, but none has been made. This error is often seen in modules related to Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Cause:
  
  No Customer Selected: The most common cause of this error is that the user has not selected a customer in the relevant field or screen.
  Cursor Position: The error can also occur if the cursor is not positioned correctly on a customer entry, which is necessary for the system to recognize the selection.
  Data Entry Error: There may be an issue with how the data is being entered or displayed, leading to the system not recognizing a valid customer selection.
  
  Solution:
  
  Select a Customer: Ensure that you have selected a customer from the list or entered a valid customer number in the appropriate field.
  Use the Cursor: If the system allows, position the cursor over the customer entry field and select a customer from the dropdown or list.
  Check for Filters: If you are using a selection screen with filters, ensure that the filters are not excluding the customers you expect to see.
  Refresh the Screen: Sometimes, refreshing the screen or re-entering the transaction can resolve temporary glitches.
  Consult Documentation: If the issue persists, refer to the SAP documentation or help files for the specific transaction you are using, as there may be additional requirements or steps needed.
  
  Related Information:
  
  Transaction Codes: This error can occur in various transaction codes related to customer management, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or similar.
  User Permissions: Ensure that you have the necessary permissions to access customer data. Lack of permissions can sometimes lead to issues in selecting customers.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the EI217 error and successfully select a customer in your SAP transaction.