How To Fix EI216 - No other customers were selected

SAP Error Message - Details

• Message type: E = Error

• Message class: EI - Foreign Trade: Gen. Output

• Message number: 216

• Message text: No other customers were selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EI216 - No other customers were selected ?

  The SAP error message EI216 "No other customers were selected" typically occurs in the context of customer-related transactions, such as when trying to process customer data or generate reports. This error indicates that the system did not find any customers that meet the selection criteria specified in the transaction or report.
  Causes:
  
  Selection Criteria: The most common cause is that the selection criteria you have entered do not match any existing customer records in the system. This could be due to incorrect filters, such as customer status, region, or other attributes.
  Data Issues: There may be no customers in the database that meet the specified criteria, possibly due to data entry errors or missing records.
  Authorization Issues: The user may not have the necessary authorizations to view certain customer records, leading to an empty selection.
  Transaction Context: The error may arise in specific transactions where customer selection is mandatory, and if no customers are available for selection, this error will be triggered.
  
  Solutions:
  
  Review Selection Criteria: Check the filters and selection criteria you have applied. Ensure that they are correct and that you are not unintentionally excluding all customers.
  Expand Search Parameters: If you are using specific criteria (like customer status or region), try broadening your search to include more customers.
  Check Customer Data: Verify that there are indeed customers in the system that should meet your criteria. You can do this by running a broader report or query.
  Authorization Check: Ensure that you have the necessary permissions to view the customer records. If you suspect an authorization issue, contact your SAP administrator.
  Consult Documentation: Refer to SAP documentation or help resources for the specific transaction you are using to understand the expected input and selection criteria.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to customer management, such as VD03 (Display Customer), VA01 (Create Sales Order), or FBL5N (Customer Line Item Display).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, specific versions of SAP may have bugs that are documented in SAP Notes.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the EI216 error and take appropriate action to resolve it.