How To Fix EHSB_RC023 - Internal error when calling EH&&S Expert (exception &1 for SUBID &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: EHSB_RC - Compliance Check

• Message number: 023

• Message text: Internal error when calling EH&&S Expert (exception &1 for SUBID &2)

What causes this issue?

The system cannot start the compliance check for the substance &v2&
because EH<(>&<)>S Expert, which is required for this, cannot be called
(exception &v1&, error text: &v3&).
Possible causes are:
EH<(>&<)>S Expert is not active.
The RFC connection between EH<(>&<)>S Expert and the application server
is not working.

System Response

The system cannot perform the compliance check.

How to fix this error?

Check the RFC connection to EH<(>&<)>S Expert using transaction SM59.
Then restart EH<(>&<)>S Expert if necessary, or check the application
server.
If you cannot solve the problem, contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHSB_RC023 - Internal error when calling EH&&S Expert (exception &1 for SUBID &2) ?

  The SAP error message EHSB_RC023 indicates an internal error when calling the EH&S (Environment, Health, and Safety) Expert. This error typically occurs due to issues in the configuration, data inconsistencies, or problems with the underlying system.
  Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the EH&S master data or related tables.
  Configuration Issues: Incorrect configuration settings in the EH&S module can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to access certain EH&S functionalities.
  System Bugs: There could be bugs or issues in the SAP system version you are using.
  Missing or Corrupted Objects: Required objects (like classes, characteristics, or documents) may be missing or corrupted.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the EH&S master data for any inconsistencies or missing entries.
  Use transaction codes like EHS0 to check the EH&S data.
  
  
  
  Review Configuration:
  
  Ensure that the EH&S configuration is set up correctly. Check the settings in the Customizing (SPRO) for EH&S.
  Validate that all necessary settings for the EH&S Expert are properly configured.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the EH&S Expert and related transactions.
  Use transaction SU53 to check for authorization issues after the error occurs.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction SM21) and short dumps (transaction ST22) for any additional error messages or information that can help diagnose the issue.
  Use transaction SLG1 to check application logs related to EH&S.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  If the problem persists, consider reaching out to SAP Support for assistance.
  
  
  
  Testing in a Development Environment:
  
  If possible, replicate the issue in a development or test environment to further investigate without affecting production data.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EHS0, EHS1, EHS2, and others related to EH&S.
  Documentation: Review SAP documentation for EH&S to understand the expected configurations and data structures.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.