How To Fix EHPRC_RCS_UEC130 - At least one customer cannot be selected (running communication)

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_UEC - Messages for Use Collection

• Message number: 130

• Message text: At least one customer cannot be selected (running communication)

What causes this issue?

You want to add a customer with a running communication. However, only
customers that have no running communication can be added.

System Response

The customers were not added to the <LS>Selected Customer</> view.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_UEC130 - At least one customer cannot be selected (running communication) ?

  The SAP error message EHPRC_RCS_UEC130 with the description "At least one customer cannot be selected (running communication)" typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with customer-related data in a communication process.
  Cause:
  This error usually arises due to one or more of the following reasons:
  
  
  Customer Data Issues: The customer data may be incomplete or incorrect. This could include missing mandatory fields, invalid customer status, or the customer being marked as inactive.
  
  
  Selection Criteria: The selection criteria used in the communication process may not match any valid customer records. This can happen if filters are too restrictive or incorrectly set.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access certain customer records, leading to the inability to select them.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or inconsistencies in the data model.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Data:
  
  Go to the customer master data and verify that all required fields are filled out correctly.
  Ensure that the customer is active and not marked for deletion.
  
  
  
  Review Selection Criteria:
  
  Review the selection criteria used in the communication process. Make sure they are set correctly and not overly restrictive.
  Adjust the filters to include a broader range of customers if necessary.
  
  
  
  Verify Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to access the customer data.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Check for Technical Issues:
  
  If the problem persists, check for any technical issues in the system. This may involve looking at logs or consulting with your SAP Basis team.
  Consider running a consistency check on the database or relevant tables.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the EHPRC module for any specific guidance or known issues related to this error.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the EHS module that may help in troubleshooting, such as BP (Business Partner) for customer data.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the error message EHPRC_RCS_UEC130.