How To Fix EHPRC_RCS_OLM013 - Customer number &1 cannot be converted into internal format

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_RCS_OLM - Messages for Object List Management

• Message number: 013

• Message text: Customer number &1 cannot be converted into internal format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_RCS_OLM013 - Customer number &1 cannot be converted into internal format ?

  The SAP error message EHPRC_RCS_OLM013 indicates that there is an issue with the customer number format in the system. This error typically arises when the system is unable to convert the customer number provided into an internal format that it can process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid Customer Number Format: The customer number may not conform to the expected format or length defined in the system.
  Data Corruption: There may be corruption in the data related to the customer number in the database.
  Configuration Issues: The configuration settings for customer number handling may not be set up correctly.
  Missing Master Data: The customer number may not exist in the system or may have been deleted.
  System Upgrade or Migration Issues: If the system has recently been upgraded or migrated, there may be inconsistencies in the data.
  
  Solutions:
  
  Check Customer Number: Verify that the customer number you are trying to use is valid and exists in the system. You can do this by checking the customer master data.
  Format Validation: Ensure that the customer number adheres to the expected format and length. Check the configuration settings in the relevant customizing transaction (e.g., OXK for account groups).
  Data Consistency Check: Run data consistency checks to identify any issues with the customer master data. You can use transaction codes like SE16 or SE11 to inspect the relevant tables.
  Recreate Customer Master Data: If the customer number is missing or corrupted, consider recreating the customer master data.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) to manage customer data.
  Data Dictionary: Use transaction SE11 to explore the data dictionary and understand the structure of the customer-related tables.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message EHPRC_RCS_OLM013 effectively.