How To Fix EHPRC_CPM_TOOL162 - Internal error while closing XML viewer

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TOOL - Messages for Tools

• Message number: 162

• Message text: Internal error while closing XML viewer

What causes this issue?

An internal error occurred while closing the XML viewer:
Object:,,&V1&
Method:,,&V2&
Context:,,&V3&
Return code: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TOOL162 - Internal error while closing XML viewer ?

  The SAP error message EHPRC_CPM_TOOL162 indicates an internal error that occurs while trying to close the XML viewer in the SAP environment. This error can arise due to various reasons, including issues with the XML viewer itself, problems with the underlying data, or configuration issues within the SAP system.
  Possible Causes:
  
  Corrupted XML Data: The XML data being processed may be corrupted or improperly formatted, leading to issues when trying to close the viewer.
  Memory Issues: Insufficient memory or resources allocated to the SAP application can cause internal errors.
  Software Bugs: There may be bugs in the version of the SAP software you are using, particularly related to the XML viewer functionality.
  Configuration Issues: Incorrect configuration settings in the SAP system or the XML viewer can lead to errors.
  Compatibility Issues: The version of the XML viewer may not be compatible with the version of SAP you are using.
  
  Solutions:
  
  Check XML Data: Validate the XML data being processed to ensure it is well-formed and not corrupted. You can use XML validation tools to check for errors.
  Increase Memory Allocation: If memory issues are suspected, consider increasing the memory allocation for the SAP application or the server it is running on.
  Update SAP Software: Ensure that you are using the latest version of the SAP software. Check for any patches or updates that may address known bugs related to the XML viewer.
  Review Configuration Settings: Check the configuration settings for the XML viewer and ensure they are set correctly. Consult the SAP documentation for guidance on proper configuration.
  Clear Cache: Sometimes, clearing the cache of the SAP application can resolve unexpected errors. This can be done through the SAP GUI or by restarting the application.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any logs or screenshots that may help diagnose the problem.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can offer insights or solutions.
  Documentation: Review the official SAP documentation related to the XML viewer and the specific module you are working with for any known issues or best practices.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.