How To Fix EHPRC_CPM_TOOL161 - Internal error while starting XML viewer

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TOOL - Messages for Tools

• Message number: 161

• Message text: Internal error while starting XML viewer

What causes this issue?

An internal error occurred during startup of the XML viewer:
Object:,,&V1&
Method:,,&V2&
Context:,,&V3&
Return code: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TOOL161 - Internal error while starting XML viewer ?

  The SAP error message EHPRC_CPM_TOOL161 indicates an internal error that occurs when trying to start the XML viewer in the SAP environment. This error can arise due to various reasons, including configuration issues, missing components, or problems with the underlying system.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SAP system or the XML viewer configuration can lead to this error.
  Missing Components: Required components or libraries for the XML viewer may not be installed or properly configured.
  System Compatibility: The version of the XML viewer may not be compatible with the current SAP system version.
  Corrupted Files: Corrupted files related to the XML viewer or the SAP system can trigger this error.
  User Authorizations: Insufficient user permissions to access the XML viewer or related components.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the XML viewer in the SAP system. Ensure that all parameters are set correctly.
  Install Missing Components: Verify that all necessary components and libraries for the XML viewer are installed. If any are missing, install them.
  Update Software: Ensure that both the SAP system and the XML viewer are updated to the latest compatible versions. Check for any patches or updates that may resolve the issue.
  Clear Cache: Sometimes, clearing the cache of the SAP GUI or the browser (if using a web-based viewer) can resolve temporary issues.
  Check User Permissions: Ensure that the user has the necessary authorizations to access the XML viewer. Consult with your SAP security team if needed.
  Review Logs: Check the SAP application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Reinstall XML Viewer: If the problem persists, consider reinstalling the XML viewer to ensure that all files are intact and properly configured.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often contain patches, workarounds, or additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  Documentation: Review the official SAP documentation for the XML viewer and related components for any specific requirements or troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance.