How To Fix EHPRC_CPM_TASK320 - Cannot read Interactive Form document &1; doc. is probably manipulated

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 320

• Message text: Cannot read Interactive Form document &1; doc. is probably manipulated

What causes this issue?

The content of the SAP Interactive Form by Adobe is corrupt due to one
of the following reasons:
The material number and business partner are missing.
The security encoding of the document is incorrect.

System Response

The system cannot read the document. No task is created for this
specific attachment and the e-mail is transferred into the folder for
failed e-mails.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK320 - Cannot read Interactive Form document &1; doc. is probably manipulated ?

  The SAP error message EHPRC_CPM_TASK320 indicates that there is an issue with reading an Interactive Form document, and it suggests that the document may have been manipulated or corrupted. This error typically occurs in the context of SAP Interactive Forms by Adobe, which are used for creating dynamic forms that can be filled out and submitted electronically.
  Causes:
  
  Corrupted Document: The Interactive Form document may be corrupted or improperly formatted, making it unreadable by the SAP system.
  Version Mismatch: There may be a version mismatch between the Adobe software used to create the form and the version supported by the SAP system.
  File Transfer Issues: If the document was transferred over a network, it may have been altered or corrupted during the transfer process.
  Security Settings: Security settings in Adobe Reader or the SAP system may prevent the document from being opened or read correctly.
  Incorrect MIME Type: The MIME type of the document may not be set correctly, leading to issues in processing the document.
  
  Solutions:
  
  Check Document Integrity: Verify that the Interactive Form document is not corrupted. Try opening it in Adobe Acrobat or Reader to see if it opens without issues.
  Recreate the Form: If the document is corrupted, recreate the Interactive Form using the correct templates and ensure it is saved properly.
  Update Software: Ensure that both the SAP system and Adobe software are updated to the latest versions to avoid compatibility issues.
  Review Transfer Method: If the document was transferred, ensure that it was done using a reliable method that preserves the file integrity (e.g., using FTP or secure file transfer protocols).
  Check Security Settings: Review the security settings in Adobe Reader and the SAP system to ensure that they allow for the opening and processing of Interactive Forms.
  Correct MIME Type: Ensure that the MIME type for the Interactive Form is set correctly in the SAP system. This can usually be configured in the SAP NetWeaver Administrator or similar configuration tools.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to Interactive Forms and the specific error message.
  Documentation: Refer to the official SAP documentation on Interactive Forms by Adobe for best practices in form creation and handling.
  Community Forums: Engage with SAP community forums or support channels for additional insights and troubleshooting steps from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.