How To Fix EHPRC_CPM_TASK287 - Sending of the e-mail was canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 287

• Message text: Sending of the e-mail was canceled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK287 - Sending of the e-mail was canceled ?

  The SAP error message EHPRC_CPM_TASK287, which indicates that "Sending of the e-mail was canceled," typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with notifications or alerts that are supposed to be sent via email.
  Causes:
  
  User Cancellation: The user may have manually canceled the email sending process.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system, such as incorrect SMTP settings or missing email addresses.
  System Errors: Temporary system errors or connectivity issues with the email server can lead to this message.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Email Queue Issues: The email may be stuck in the SAP email queue due to various reasons, such as system overload or configuration problems.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in transaction code SCOT (SAPconnect: Administration).
  Ensure that the email addresses are correctly configured and valid.
  
  
  
  Review User Actions:
  
  Confirm whether the user inadvertently canceled the email sending process. If so, try resending the email.
  
  
  
  Check System Logs:
  
  Use transaction code SLG1 to check the application logs for any related errors that might provide more context on the issue.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to check the status of sent emails. You can also test sending a simple email to ensure that the email functionality is working correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Monitor Email Queue:
  
  Check the email queue in transaction SOST to see if there are any emails stuck or in error status. You can also try to resend them from this transaction.
  
  
  
  Consult Basis Team:
  
  If the issue persists, it may be necessary to involve the SAP Basis team to investigate any underlying system or configuration issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP EHS documentation for any specific configurations or settings related to email notifications.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.