How To Fix EHPRC_CPM_TASK172 - You are not authorized to read e-mail "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 172

• Message text: You are not authorized to read e-mail "&1"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK172 - You are not authorized to read e-mail "&1" ?

  The SAP error message EHPRC_CPM_TASK172 indicates that a user is not authorized to read a specific email, which is represented by the placeholder &1. This error typically arises in the context of SAP's Enterprise Asset Management (EAM) or Plant Maintenance (PM) modules, where email notifications or messages are part of the workflow.
  Cause:
  
  Authorization Issues: The user does not have the necessary authorizations to access the email or the related object. This could be due to missing roles or permissions in the user's profile.
  Email Object Not Found: The email object referenced may not exist or may have been deleted, leading to an authorization check failure.
  Configuration Errors: There may be issues with the configuration of the email notifications or the workflow that generates these emails.
  
  Solution:
  
  
  Check User Authorizations:
  
  Review the user's roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to read emails and access the relevant objects.
  Use transaction SU53 to analyze the authorization check failure after the error occurs. This transaction provides insights into which authorization objects are missing.
  
  
  
  Review Email Configuration:
  
  Check the configuration settings for email notifications in the relevant SAP module. Ensure that the email settings are correctly configured and that the email addresses are valid.
  Verify that the email object exists and is accessible.
  
  
  
  Consult with SAP Basis or Security Team:
  
  If you are unable to resolve the issue through the above steps, consult with your SAP Basis or Security team. They can help identify any underlying issues with user roles or system configurations.
  
  
  
  Testing:
  
  After making changes to authorizations or configurations, test the functionality again to ensure that the user can now access the email.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 (User Maintenance) to check and modify user roles.
  PFCG (Role Maintenance) to manage roles and authorizations.
  SU53 (Authorization Check) to analyze authorization failures.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects related to email notifications and workflows.
  
  
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details about the user's role and the context in which the error occurs.
  
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the error message EHPRC_CPM_TASK172.