How To Fix EHPRC_CPM_TASK170 - Cannot attach documents to task for e-mail "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 170

• Message text: Cannot attach documents to task for e-mail "&1"

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system cannot process the created task for e-mail "&V1&" with the
activity to add documents and discarded the created task.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK170 - Cannot attach documents to task for e-mail "&1" ?

  The SAP error message EHPRC_CPM_TASK170 indicates that there is an issue with attaching documents to a task for an email in the SAP system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Document Size Limit: The documents you are trying to attach may exceed the maximum size limit set in the SAP system.
  Missing Authorizations: The user may not have the necessary authorizations to attach documents to the task.
  Document Type Restrictions: Certain document types may not be allowed for attachment due to system settings.
  Technical Issues: There may be technical issues with the SAP system, such as problems with the document management system (DMS) or the email configuration.
  Incorrect Email Configuration: The email settings in the SAP system may not be configured correctly, preventing attachments from being processed.
  
  Solutions:
  
  Check Document Size: Verify the size of the documents you are trying to attach. If they exceed the limit, consider reducing their size or splitting them into smaller parts.
  Review Authorizations: Ensure that the user has the necessary authorizations to attach documents. This can be checked in the user roles and profiles.
  Validate Document Types: Check the configuration settings to ensure that the document types you are trying to attach are allowed.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Email Configuration: Verify the email configuration settings in transaction SCOT (SAPconnect) to ensure that they are set up correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to document management and email configuration for best practices and guidelines.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.