How To Fix EHPRC_CPM_TASK159 - Cannot move e-mail "&1" to folder &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 159

• Message text: Cannot move e-mail "&1" to folder &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK159 - Cannot move e-mail "&1" to folder &2 ?

  The SAP error message EHPRC_CPM_TASK159 indicates that there is an issue with moving an email from one folder to another within the SAP system. This error typically arises in the context of the SAP Customer Relationship Management (CRM) or SAP Business Workflow when handling emails.
  Possible Causes:
  
  Folder Permissions: The user may not have the necessary permissions to move emails to the target folder.
  Folder Existence: The target folder may not exist or may have been deleted.
  Email Locking: The email might be locked or in use by another process, preventing it from being moved.
  System Configuration: There may be configuration issues in the email handling settings within SAP.
  Email Format or Size: The email being moved may exceed size limits or have an unsupported format.
  
  Solutions:
  
  Check Permissions: Ensure that the user has the appropriate permissions to access and modify both the source and target folders.
  Verify Folder Existence: Confirm that the target folder exists and is accessible. If it has been deleted, recreate it.
  Unlock Email: If the email is locked, check if it is being processed by another user or system task. Wait for it to be released or resolve any locking issues.
  Review Configuration: Check the configuration settings related to email handling in SAP. Ensure that all necessary settings are correctly configured.
  Email Size and Format: Verify that the email meets the system's requirements regarding size and format. If it exceeds limits, consider reducing its size or modifying its content.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SOST (for sending emails) or SBWP (for Business Workplace) to monitor email statuses and troubleshoot issues.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP's customer support for further assistance.