How To Fix EHPRC_CPM_TASK058 - Cannot determine e-mail address of communication partner

EHPRC_CPM_TASK058 - Overview

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 058

• Message text: Cannot determine e-mail address of communication partner

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not send the e-mail.

How to fix this error?

Enter the e-mail in the address data of the communication partner.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK058 - Cannot determine e-mail address of communication partner ?

  The SAP error message EHPRC_CPM_TASK058 indicates that the system is unable to determine the email address of a communication partner. This error typically arises in scenarios where the system is trying to send notifications or messages via email, but it cannot find the necessary email address associated with the user or partner.
  Causes:
  
  Missing Email Address: The most common cause is that the email address is not maintained in the user master record or the business partner record.
  Incorrect User Configuration: The user may not be properly configured in the system, leading to missing or incorrect communication data.
  Data Inconsistency: There may be inconsistencies in the data between different modules or systems, especially if the user data is synchronized from another system.
  Authorization Issues: The user may not have the necessary authorizations to access the email address information.
  
  Solutions:
  
  
  Check User Master Record:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and check the Address tab