How To Fix EHPRC_CPM_TASK058 - Cannot determine e-mail address of communication partner

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 058

• Message text: Cannot determine e-mail address of communication partner

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not send the e-mail.

How to fix this error?

Enter the e-mail in the address data of the communication partner.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK058 - Cannot determine e-mail address of communication partner ?

  The SAP error message EHPRC_CPM_TASK058 indicates that the system is unable to determine the email address of a communication partner. This error typically arises in scenarios where the system is trying to send notifications or messages via email, but it cannot find the necessary email address associated with the user or partner.
  Causes:
  
  Missing Email Address: The most common cause is that the email address is not maintained in the user master record or the business partner record.
  Incorrect User Configuration: The user may not be properly configured in the system, leading to missing or incorrect communication data.
  Data Inconsistency: There may be inconsistencies in the data between different modules or systems, especially if the user data is synchronized from another system.
  Authorization Issues: The user may not have the necessary authorizations to access the email address information.
  
  Solutions:
  
  
  Check User Master Record:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and check the Address tab to ensure that the email address is correctly maintained.
  
  
  
  Check Business Partner Data:
  
  If the communication partner is a business partner, use transaction code BP to check the business partner's details.
  Ensure that the email address is filled in the General Data or Contact Person sections.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, add it in the appropriate field in the user master or business partner record.
  
  
  
  Check Communication Settings:
  
  Ensure that the communication settings in the system are correctly configured to allow email notifications.
  
  
  
  Review Authorization:
  
  Check if the user has the necessary authorizations to access the email address information. This can be done through transaction code SU53 to analyze authorization issues.
  
  
  
  System Synchronization:
  
  If the user data is synchronized from another system (like an LDAP directory), ensure that the synchronization process is working correctly and that the email addresses are being populated.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  SU53: Display Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to user management and email configuration for further insights.
  
  By following these steps, you should be able to resolve the error and ensure that the email address of the communication partner is correctly determined by the SAP system.