How To Fix EHPRC_CPM_EXP_IMDS636 - Account suspended

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_EXP_IMDS - Messages Export - IMDS Integration

• Message number: 636

• Message text: Account suspended

What causes this issue?

The user account for IMDS is not valid anymore.

System Response

Data exchange with IMDS is not possible.

How to fix this error?

Contact IMDS technical support via e-mail: <ZK>[e-mail]</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_EXP_IMDS636 - Account suspended ?

  The SAP error message EHPRC_CPM_EXP_IMDS636, which indicates that an account is suspended, typically arises in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with compliance and product safety data management.
  Cause:
  
  
  Account Suspension: The most direct cause of this error is that the user account or the account associated with a specific entity (like a supplier or customer) has been suspended. This can happen due to various reasons, such as:
  
  Non-compliance with regulatory requirements.
  Failure to meet contractual obligations.
  Administrative actions taken by the organization.
  
  
  
  Data Integrity Issues: Sometimes, the suspension may be related to issues with the data integrity or compliance checks that are part of the system's validation processes.
  
  
  User Permissions: The user may not have the necessary permissions to access certain functionalities or data due to the account being suspended.
  
  
  Solution:
  
  
  Check Account Status: The first step is to verify the status of the account in question. This can usually be done by an administrator or through the relevant transaction codes in SAP.
  
  
  Reactivation: If the account is indeed suspended, the appropriate administrative action should be taken to reactivate it. This may involve:
  
  Reviewing the reasons for suspension.
  Ensuring that any compliance issues are resolved.
  Updating any necessary documentation or data.
  
  
  
  User Permissions: Ensure that the user has the correct permissions to access the required functionalities. This may involve adjusting roles and authorizations in the SAP system.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific steps related to the EHPRC module and account management.
  
  
  Contact Support: If the issue persists or if there are complexities involved, it may be necessary to contact SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on compliance and data management processes to prevent future occurrences of account suspensions.
  Audit and Compliance Checks: Regular audits and compliance checks can help identify potential issues before they lead to account suspensions.
  
  By following these steps, you should be able to address the EHPRC_CPM_EXP_IMDS636 error effectively.