How To Fix EHPRC_CPM_EXP_IMDS436 - User already logged on; multiple sessions are not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_EXP_IMDS - Messages Export - IMDS Integration

• Message number: 436

• Message text: User already logged on; multiple sessions are not allowed

What causes this issue?

IMDS only supports one session per user at the same time.

System Response

The IMDS server denied attempts to log on to additional sessions.

How to fix this error?

Close all other session of the user.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_EXP_IMDS436 - User already logged on; multiple sessions are not allowed ?

  The SAP error message EHPRC_CPM_EXP_IMDS436 indicates that a user is already logged into the system, and multiple sessions for the same user are not permitted. This is a common restriction in many SAP environments to ensure data integrity and security.
  Cause:
  
  Multiple Logins: The user is attempting to log in to the SAP system while already having an active session.
  Session Timeout: Sometimes, if a session is left idle for too long, it may not be properly terminated, leading to the system thinking the user is still logged in.
  Network Issues: Intermittent network connectivity can cause the session to remain active even if the user has disconnected.
  
  Solution:
  
  
  Log Out of Existing Session: The user should log out of the existing session before attempting to log in again. This can be done by:
  
  Closing the SAP GUI or web browser.
  Using the /nex command in the command field to log out.
  If necessary, ask your system administrator to terminate the session from the backend.
  
  
  
  Check Active Sessions: If you have access, you can check for active sessions using transaction code SM04 (User Overview) or AL08 (Global User Overview) to see if your user ID is still logged in. If it is, you can log off from there.
  
  
  Session Timeout Settings: If this issue occurs frequently, it may be worth discussing with your SAP Basis team to review session timeout settings and adjust them if necessary.
  
  
  Clear Cache: Sometimes, clearing the cache of the SAP GUI or web browser can help resolve session-related issues.
  
  
  Contact Support: If the problem persists, it may be necessary to contact your SAP support team for further assistance, as there may be underlying issues with the system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Management: Familiarize yourself with user management practices in SAP, including how to manage sessions and user logins.
  Documentation: Review SAP documentation regarding session management and user restrictions to understand the policies in place in your organization.
  
  By following these steps, you should be able to resolve the error and successfully log into the SAP system.