How To Fix EHPRC_CP_IMDS_COM002 - Access denied since account is locked; request new password

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CP_IMDS_COM - Message Class for IMDS Communication

• Message number: 002

• Message text: Access denied since account is locked; request new password

What causes this issue?

User access denied since your account is locked.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Request that your password is reset by sending an e-mail to
[e-mail].

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CP_IMDS_COM002 - Access denied since account is locked; request new password ?

  The SAP error message EHPRC_CP_IMDS_COM002 indicates that the user account has been locked, which prevents access to the system. This typically occurs due to multiple failed login attempts or administrative actions that lock the account for security reasons.
  Cause:
  
  Multiple Failed Login Attempts: If a user enters incorrect credentials multiple times, the system may lock the account as a security measure.
  Administrative Lock: An administrator may have manually locked the account for various reasons, such as security concerns or compliance issues.
  Password Expiration: If the password has expired and the user has not reset it, the account may be locked.
  
  Solution:
  
  Request a Password Reset: The user should contact their system administrator or IT support team to request a password reset. The administrator can unlock the account and provide a new password.
  Unlock the Account: If you have administrative access, you can unlock the account using transaction code SU01:
  
  Enter the username of the locked account.
  Click on the "Lock/Unlock" button to unlock the account.
  
  
  Check Password Policies: Review the password policies in place to ensure that users are aware of the requirements and avoid future lockouts.
  Monitor Login Attempts: Keep track of failed login attempts to identify any potential issues or unauthorized access attempts.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance (to unlock accounts).
  SU10: Mass User Maintenance (to unlock multiple accounts).
  
  
  User Management: Ensure that users are trained on how to manage their passwords and understand the importance of security practices.
  System Logs: Check system logs for any unusual activity that may have led to the account being locked.
  SAP Notes: Look for relevant SAP Notes that may provide additional guidance or updates related to user account management.
  
  If the issue persists after following these steps, it may be necessary to consult SAP support or refer to the system documentation for further troubleshooting.