How To Fix EHPRC_CP_IMDS_COM002 - Access denied since account is locked; request new password

EHPRC_CP_IMDS_COM002 - Overview

• Message type: E = Error

• Message class: EHPRC_CP_IMDS_COM - Message Class for IMDS Communication

• Message number: 002

• Message text: Access denied since account is locked; request new password

What causes this issue?

User access denied since your account is locked.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Request that your password is reset by sending an e-mail to
[e-mail].

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

EHPRC_CP_IMDS_COM002 - Details

• The SAP error message EHPRC_CP_IMDS_COM002 indicates that the user account has been locked, which prevents access to the system. This typically occurs due to multiple failed login attempts or administrative actions that lock the account for security reasons.
  
  Cause:
  
  Multiple Failed Login Attempts: If a user enters incorrect credentials multiple times, the system may lock the account as a security measure.
  Administrative Lock: An administrator may have manually locked the account for various reasons, such as security concerns or compliance issues.
  Password Expiration: If the password has expired and the user has not reset it, the account may be locked.
  
  
  Solution:
  
  Request a Password Reset: The user should contact their system administrator or IT support team to request a password reset. The administrator can unlock the account and provide a new password.
  Unlock the Account: If you have administrative access, you can unlock the account using transaction code SU01:
  Enter the username of the locked account.
  Click on the