How To Fix EHPRC_AIF_MESSAGES004 - Error in retrieving company logo

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_AIF_MESSAGES - Error messages for PRC PDF generation

• Message number: 004

• Message text: Error in retrieving company logo

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_AIF_MESSAGES004 - Error in retrieving company logo ?

  The SAP error message EHPRC_AIF_MESSAGES004 indicates that there is an issue with retrieving the company logo in the SAP system. This error typically arises in the context of the SAP Application Interface Framework (AIF) when the system is unable to access or find the specified logo file.
  Causes:
  
  Missing Logo File: The logo file may not be uploaded to the system or may have been deleted.
  Incorrect Path: The path to the logo file may be incorrectly configured in the system settings.
  Authorization Issues: The user may not have the necessary permissions to access the logo file.
  File Format Issues: The logo file may be in an unsupported format or corrupted.
  System Configuration: There may be issues with the configuration settings related to the display of logos in the system.
  
  Solutions:
  
  
  Check Logo Upload:
  
  Verify if the logo file is uploaded in the SAP system. You can do this by navigating to the relevant transaction (e.g., transaction code SE78 for SAPscript forms) and checking if the logo exists.
  
  
  
  Correct Path Configuration:
  
  Ensure that the path to the logo file is correctly configured in the system settings. This can usually be checked in the configuration settings for the application or interface.
  
  
  
  Review Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the logo file. You may need to consult with your SAP security team.
  
  
  
  Validate File Format:
  
  Ensure that the logo file is in a supported format (e.g., BMP, JPG, PNG) and is not corrupted. You can try opening the file outside of SAP to confirm its integrity.
  
  
  
  System Configuration Review:
  
  Review the configuration settings related to the display of logos in the SAP system. This may involve checking the settings in the AIF or related modules.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: SE78 (for uploading logos), SPRO (for configuration settings).
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on AIF and logo management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.