How To Fix EH311 - Remote reconnection not possible for this device

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 311

• Message text: Remote reconnection not possible for this device

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EH311 - Remote reconnection not possible for this device ?

  The SAP error message EH311, "Remote reconnection not possible for this device," typically occurs in the context of SAP's Extended Warehouse Management (EWM) or similar systems that involve remote device connections, such as mobile devices or printers. This error indicates that the system is unable to establish a connection with a remote device that is required for certain operations.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the remote device.
  Device Configuration: The remote device may not be properly configured or registered in the SAP system.
  Device Status: The device may be turned off, disconnected, or in a state that prevents it from being reachable.
  SAP System Configuration: There may be issues with the configuration settings in the SAP system that prevent the connection.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the remote device.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the remote device is stable and functioning.
  Test the connection using ping or other network diagnostic tools.
  
  
  
  Verify Device Configuration:
  
  Check the configuration settings for the remote device in the SAP system.
  Ensure that the device is correctly registered and that all necessary parameters are set.
  
  
  
  Device Status:
  
  Confirm that the remote device is powered on and connected to the network.
  Restart the device if necessary.
  
  
  
  Review SAP Configuration:
  
  Check the relevant configuration settings in the SAP system for remote device connections.
  Ensure that the device type and communication settings are correctly defined.
  
  
  
  Firewall and Security Settings:
  
  Review firewall settings to ensure that they are not blocking the connection to the remote device.
  Adjust security settings if necessary to allow communication.
  
  
  
  Logs and Traces:
  
  Check the SAP system logs and traces for any additional error messages or information that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Look for specific SAP Notes related to EH311 for any patches or updates that may address the issue.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known issues.
  
  By following these steps, you should be able to diagnose and resolve the EH311 error in your SAP system.