How To Fix EH310 - Remote disconnection not possible for this device

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 310

• Message text: Remote disconnection not possible for this device

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EH310 - Remote disconnection not possible for this device ?

  The SAP error message EH310 "Remote disconnection not possible for this device" typically occurs in the context of SAP's Extended Warehouse Management (EWM) or when dealing with mobile devices in a warehouse environment. This error indicates that the system is unable to disconnect a remote device, which can be due to various reasons.
  Causes:
  
  Device Status: The device may be in a state that does not allow disconnection, such as being actively used or locked.
  Network Issues: There may be network connectivity problems that prevent the system from communicating with the device.
  Configuration Issues: Incorrect configuration settings in the SAP system or the device itself can lead to this error.
  User Permissions: The user attempting to disconnect the device may not have the necessary permissions to perform this action.
  Session Management: There may be active sessions or transactions that are preventing the disconnection.
  
  Solutions:
  
  Check Device Status: Ensure that the device is not actively in use. If it is, wait until the user finishes their task before attempting to disconnect.
  Network Connectivity: Verify that the device is properly connected to the network. Check for any network issues that may be affecting communication.
  Review Configuration: Check the configuration settings in both the SAP system and the device. Ensure that they are set up correctly for remote disconnection.
  User Permissions: Confirm that the user has the appropriate permissions to disconnect the device. If not, consult with your SAP administrator to adjust permissions.
  Session Management: Look for any active sessions or transactions that may be preventing disconnection. You may need to terminate these sessions before attempting to disconnect the device.
  Restart the Device: If all else fails, restarting the device may help resolve any temporary issues that are preventing disconnection.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for Extended Warehouse Management or the specific module you are working with for more detailed troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the EH310 error and implement a suitable solution.