How To Fix EG789 - When specifying cert./insp. no. enter certification/inspect. year as well

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 789

• Message text: When specifying cert./insp. no. enter certification/inspect. year as well

What causes this issue?

You have specified a certification/inspection number, but no
certification/inspection number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG789 - When specifying cert./insp. no. enter certification/inspect. year as well ?

  The SAP error message EG789 typically occurs in the context of quality management or inspection processes within the SAP system. This error indicates that when you are entering a certification or inspection number, you also need to specify the corresponding certification or inspection year. 
  Cause:
  The error arises because the system requires both the certification/inspection number and the year to ensure that the data is complete and accurate. This is often necessary for compliance and traceability purposes, especially in industries where quality control and certification are critical.
  Solution:
  To resolve the EG789 error, follow these steps:
  
  
  Check Input Fields: Ensure that you are entering both the certification/inspection number and the certification/inspection year in the appropriate fields. 
  
  
  Correct Data Entry: If you have only entered the certification/inspection number, go back and enter the corresponding year. The year should typically be in a four-digit format (e.g., 2023).
  
  
  Review Configuration: If you are consistently encountering this error, it may be worth reviewing the configuration settings in the Quality Management module to ensure that the system is set up correctly to require both fields.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction or module you are using. This can provide additional context on the requirements for entering certification and inspection data.
  
  
  Contact Support: If the issue persists after ensuring that both fields are filled correctly, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to quality management, such as QA01 (Create Inspection Lot), QA02 (Change Inspection Lot), or others.
  Quality Management Module: Familiarize yourself with the Quality Management (QM) module in SAP, as it contains various functionalities related to inspections, certifications, and quality control processes.
  User Training: Ensure that users involved in data entry are trained on the importance of entering complete and accurate information, including both certification numbers and years.
  
  By following these steps, you should be able to resolve the EG789 error and continue with your quality management processes in SAP.