How To Fix EG677 - Meter reading unit for device &1 &2 &3 &4 could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 677

• Message text: Meter reading unit for device &1 &2 &3 &4 could not be determined

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

How to fix this error?

Check the <DS:GLOS.3526BDCDAFAB52B9E10000009B38F974>device</> data. The
device may belong to an
<DS:GLOS.3526BE49AFAB52B9E10000009B38F974>installation </> not
allocated to a <DS:GLOS.3526BE38AFAB52B9E10000009B38F974>meter reading
unit</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG677 - Meter reading unit for device &1 &2 &3 &4 could not be determined ?

  The SAP error message EG677 indicates that the system is unable to determine the meter reading unit for a specific device. This can occur in various scenarios, particularly in the context of utilities management, where meter readings are essential for billing and reporting.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing Configuration: The meter reading unit may not be configured in the system for the specified device. This could be due to missing entries in the relevant master data tables.
  
  
  Incorrect Device Type: The device type associated with the meter may not have a defined meter reading unit.
  
  
  Inactive or Incorrect Master Data: The master data for the device (such as the installation or equipment master) may be incomplete or inactive.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the meter reading unit information.
  
  
  Data Consistency Issues: There may be inconsistencies in the data that prevent the system from determining the correct meter reading unit.
  
  
  Solution:
  To resolve the EG677 error, you can take the following steps:
  
  
  Check Master Data:
  
  Verify that the device (installation or equipment) is correctly set up in the system.
  Ensure that the meter reading unit is defined for the device type in the relevant configuration settings.
  
  
  
  Review Configuration:
  
  Go to the configuration settings for the device type and check if the meter reading unit is assigned.
  Ensure that the meter reading unit is active and correctly linked to the device.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data related to the device.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the meter reading unit information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific configuration steps related to meter reading units.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as IE02 (Change Equipment), IE03 (Display Equipment), or EL31 (Display Meter Reading) to check the relevant data.
  SAP Notes: Look for SAP Notes related to meter reading units and error messages for additional troubleshooting steps or patches.
  User Forums: Engage with SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the EG677 error message in SAP.