How To Fix EG423 - Category of device info record is different in &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 423

• Message text: Category of device info record is different in &1 and &2

What causes this issue?

The device category is different in so far as the type of device to be
created from the allocated group material is different.
You are carrying out a change of material or executing a transfer
posting from material to material. The system recognizes that the type
of device to be created in the source material differs from that in the
target material.
<ZH>Example:</>
The device category provides the creation of conventional master
records, while the allocated group material only provides the creation
of device info records.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

INCLUDE ISU_VERARB OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG423 - Category of device info record is different in &1 and &2 ?

  The SAP error message EG423, which states "Category of device info record is different in &1 and &2," typically occurs in the context of device management or when working with device information records in SAP. This error indicates that there is a mismatch in the category of device information records between two different entries or systems.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Inconsistent Device Categories: The device information records being compared or processed have different categories assigned to them. For example, one record may be categorized as a printer while another may be categorized as a scanner.
  Data Entry Errors: There may have been an error during data entry or configuration, leading to inconsistent categorization.
  System Configuration Issues: If the system has been recently updated or configured, there may be discrepancies in how device categories are defined or recognized.
  
  Solution:
  To resolve the EG423 error, you can take the following steps:
  
  
  Check Device Information Records:
  
  Go to the transaction code for device management (e.g., DMME or DMME1).
  Review the device information records for both entries referenced in the error message (indicated by &1 and &2).
  Ensure that both records have the same category assigned.
  
  
  
  Correct Inconsistencies:
  
  If you find that the categories are indeed different, update one of the records to match the other. This may involve changing the category of the device or creating a new device record if necessary.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for device categories in your SAP system. Ensure that the categories are defined correctly and consistently across the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on device management and category definitions.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for device management, such as DMME, DMME1, or DMME2.
  SAP Notes: Check for any SAP Notes related to device management errors or specific issues with the EG423 message.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and edit device information records.
  
  By following these steps, you should be able to identify and resolve the cause of the EG423 error in your SAP system.