How To Fix EG422 - Device info record category cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 422

• Message text: Device info record category cannot be changed

What causes this issue?

You have selected one of the following settings and you have already
created a device or a device info record:
Device and device info record permitted
Only devices permitted
Only device info records permitted
Only device info records permitted but the same serial number can be
given more than once
You cannot change this setting.
To ensure consistency in the database, it is only possible to change
the setting retrospectively under one condition (see example).
<ZH>Example:</>
You chose the setting "Only devices permitted" and you have not yet
created a device
=> You can change the setting.
You chose the setting "Only devices permitted" and you have already
created a device
=> You can no longer change the setting.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISU_VERARB OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG422 - Device info record category cannot be changed ?

  The SAP error message EG422 ("Device info record category cannot be changed") typically occurs when there is an attempt to change the category of a device information record (DIR) in the SAP system, but the system does not allow this change due to certain constraints or conditions.
  Cause:
  
  Data Integrity Constraints: The device information record is linked to various transactions and data. Changing the category could violate data integrity rules.
  Status of the Device: The device may be in a status that does not allow changes to its category. For example, if the device is currently in use or has pending transactions.
  Configuration Settings: Certain configuration settings in the SAP system may restrict changes to the device info record category.
  Authorization Issues: The user may not have the necessary permissions to make changes to the device info record.
  
  Solution:
  
  Check Device Status: Ensure that the device is not in use or locked by any transactions. If it is, you may need to complete or release those transactions before making changes.
  Review Configuration: Check the configuration settings related to device info records in the SAP system. Ensure that the system allows changes to the category for the specific device type.
  User Authorization: Verify that the user has the necessary authorizations to change the device info record category. If not, contact your SAP security administrator to obtain the required permissions.
  Create a New Record: If changing the category is not possible, consider creating a new device info record with the desired category and transferring any necessary data from the old record.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing device info records and their categories.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IE02 (Change Equipment) or IE03 (Display Equipment) to manage device info records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and context of the issue.
  
  By following these steps, you should be able to address the EG422 error and manage device info records effectively in your SAP system.