How To Fix EG382 - Internal: error during determ. of all devices of a group of device locs

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 382

• Message text: Internal: error during determ. of all devices of a group of device locs

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG382 - Internal: error during determ. of all devices of a group of device locs ?

  The SAP error message EG382, which states "Internal: error during determination of all devices of a group of device locations," typically occurs in the context of device management or when working with device locations in SAP. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the device or device location data, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the device management module can lead to this error.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can also trigger this error.
  Authorization Issues: Lack of proper authorizations for accessing certain device locations or data can result in this error.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  
  Check Data Consistency: 
  
  Use transaction codes like SE16 or SE11 to check the relevant tables for inconsistencies. Look for missing or incorrect entries related to device locations.
  Run consistency checks or reports that can help identify issues in the device management data.
  
  
  
  Review Configuration Settings: 
  
  Verify the configuration settings in the device management module. Ensure that all necessary settings are correctly configured.
  Check if any recent changes were made to the configuration that could have led to this error.
  
  
  
  Database Health Check: 
  
  Perform a health check on the database to ensure there are no issues. This may involve checking for locks, performance issues, or corruption.
  If necessary, consult with your database administrator to resolve any underlying database issues.
  
  
  
  Check Authorizations: 
  
  Ensure that the user has the necessary authorizations to access the device locations and perform the required actions.
  Review the roles and authorizations assigned to the user in the SAP system.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes provided by SAP.
  Apply any recommended patches or updates to your SAP system.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and SM21 (System Log) to help diagnose the issue.
  Documentation: Review SAP documentation related to device management and device locations for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the EG382 error and implement an appropriate solution.