How To Fix EG381 - Internal: Error during entry of custom selections

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 381

• Message text: Internal: Error during entry of custom selections

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the free selections you have specified and contact SAP if
necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG381 - Internal: Error during entry of custom selections ?

  The SAP error message EG381 ("Internal: Error during entry of custom selections") typically occurs when there is an issue with the way custom selections are being processed in a report or transaction. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying code.
  Possible Causes:
  
  Data Inconsistencies: There may be issues with the data being processed, such as missing or incorrect entries in the database.
  Custom Code Issues: If there are custom enhancements or modifications in the SAP system, they may not be handling the selections correctly.
  Configuration Problems: Incorrect configuration settings in the relevant module or transaction can lead to this error.
  Authorization Issues: Lack of proper authorizations for the user trying to execute the transaction can also trigger this error.
  System Bugs: There may be bugs in the SAP version being used that cause this error under certain conditions.
  
  Solutions:
  
  Check Data Integrity: Verify the data being used in the selection. Ensure that all required fields are populated and that there are no inconsistencies.
  Review Custom Code: If there are any custom developments, review the code to ensure it is correctly handling the selection criteria. Debugging the code may help identify the issue.
  Configuration Review: Check the configuration settings related to the transaction or report. Ensure that all settings are correct and aligned with the business requirements.
  User Authorizations: Ensure that the user has the necessary authorizations to execute the transaction. Check the roles and profiles assigned to the user.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error, including patches or workarounds.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on where the error occurs, you may want to look into specific transaction codes related to the module you are working with.
  SAP Community: The SAP Community forums can be a valuable resource for finding similar issues faced by other users and potential solutions.
  Documentation: Review the official SAP documentation for the specific module or transaction to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the EG381 error in your SAP system.