How To Fix EEWMSDSMCORE013 - Customer &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSDSMCORE - IS-U: Disaggregation in Work Management

• Message number: 013

• Message text: Customer &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSDSMCORE013 - Customer &1 does not exist ?

  The SAP error message EEWMSDSMCORE013 indicates that the system cannot find a customer with the specified identifier (Customer &1). This error typically occurs in scenarios involving customer master data, such as when trying to process transactions related to a customer that has not been created or has been deleted.
  Causes:
  
  Customer Not Created: The customer may not have been created in the system.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or misspelled.
  Customer Deletion: The customer record may have been deleted or marked as inactive.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer data.
  
  Solutions:
  
  
  Verify Customer Existence:
  
  Check if the customer exists in the system by navigating to the customer master data transaction (e.g., XD03 for display).
  Ensure that the customer ID is entered correctly.
  
  
  
  Create Customer:
  
  If the customer does not exist, create a new customer record using the appropriate transaction (e.g., XD01 for creating a customer).
  
  
  
  Check for Deletion:
  
  If the customer was deleted, you may need to restore the customer record or create a new one.
  
  
  
  Review Data Synchronization:
  
  If your SAP system is integrated with other systems (like CRM or external databases), ensure that the data is synchronized properly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying system issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD01: Create Customer
  XD02: Change Customer
  XD03: Display Customer
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for customer master data management for more detailed procedures and guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.