How To Fix EEWMSDSMCORE011 - Cannot determine user status for service product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EEWMSDSMCORE - IS-U: Disaggregation in Work Management

• Message number: 011

• Message text: Cannot determine user status for service product &1

What causes this issue?

User status for service product &V1& cannot be determined using
enhancement EWMSM003. A user status is required to select completed
orders using report <DS:RE.REWM_ISU_SDSM_COMP>REWM_ISU_SDSM_COMP.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check enhancement <ZH>EWMSM003</>.
If necessary change the customer function module so that a user status
is determined.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEWMSDSMCORE011 - Cannot determine user status for service product &1 ?

  The SAP error message EEWMSDSMCORE011 indicates that the system is unable to determine the user status for a service product. This can occur in various scenarios, particularly when dealing with service management or service order processing in SAP.
  Causes:
  
  Missing User Status Configuration: The user status for the service product may not be configured correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the user status of the service product.
  Data Inconsistencies: There may be inconsistencies or missing data in the service product master data or related tables.
  System Errors: There could be a temporary system error or a bug in the SAP system that is preventing the retrieval of the user status.
  
  Solutions:
  
  
  Check User Status Configuration:
  
  Navigate to the configuration settings for user statuses in the service product. Ensure that the user status is defined and properly assigned to the service product.
  Use transaction codes like BS02 (for status management) to review and adjust the user status settings.
  
  
  
  Verify Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to view and manage user statuses. This can be checked with the help of your SAP security team.
  
  
  
  Review Service Product Master Data:
  
  Check the service product master data for any inconsistencies or missing information. Use transaction codes like IW32 (for service order) or IW33 (for display) to review the details.
  Ensure that all required fields are filled out correctly.
  
  
  
  Check for System Errors:
  
  If the issue persists, check for any known issues or patches related to the SAP version you are using. Consult the SAP Notes or the SAP Support Portal for any relevant updates or fixes.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the error is occurring. This may require the assistance of a developer or SAP consultant.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant transaction codes or steps that lead to the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and IW33 (Display Service Order).
  SAP Notes: Regularly check SAP Notes for updates or patches that may address this specific error.
  Documentation: Review SAP documentation related to service management and user status management for additional insights.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message EEWMSDSMCORE011.