How To Fix EEDMSET020 - Service provider &1 has an incorrect service category

SAP Error Message - Details

• Message type: E = Error

• Message class: EEDMSET - Messages for Settlement

• Message number: 020

• Message text: Service provider &1 has an incorrect service category

What causes this issue?

Service provider &v1& in settlement unit &v2& has an incorrect service
category.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EEDMSET020 - Service provider &1 has an incorrect service category ?

  The SAP error message EEDMSET020 indicates that there is an issue with the service provider's configuration, specifically that the service provider has been assigned an incorrect service category. This error typically arises in the context of service management or service provider management within SAP systems.
  Cause:
  
  Incorrect Configuration: The service provider may have been assigned a service category that does not match the expected configuration for the services they are supposed to provide.
  Data Inconsistency: There may be inconsistencies in the master data related to the service provider or the service categories.
  Missing or Incorrect Mapping: The mapping between service providers and service categories may not be correctly set up in the system.
  
  Solution:
  
  
  Check Service Provider Configuration:
  
  Navigate to the service provider's master data in the SAP system.
  Verify that the service category assigned to the service provider is correct and aligns with the services they are supposed to provide.
  
  
  
  Update Service Category:
  
  If the service category is incorrect, update it to the correct one. This can usually be done in the service provider's master data settings.
  
  
  
  Review Service Categories:
  
  Ensure that the service categories are correctly defined in the system. You may need to consult with your SAP administrator or functional consultant to verify the definitions.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and rectify any discrepancies in the service provider and service category data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on service provider and service category configurations.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the service provider can be used as intended.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access service provider data, such as BP (Business Partner) or SPRO (Customizing).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to service provider configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the configuration and potential underlying issues.