How To Fix EE_QD038 - Internal error: New meter reading result inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_QD -

• Message number: 038

• Message text: Internal error: New meter reading result inconsistent

What causes this issue?

Internal error: A newly created meter reading result has the incorrect
quantity determination indicator.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_QD038 - Internal error: New meter reading result inconsistent ?

  The SAP error message EE_QD038, which indicates "Internal error: New meter reading result inconsistent," typically arises in the context of the SAP IS-U (Industry Solution for Utilities) module, particularly when dealing with meter readings and billing processes. This error suggests that there is an inconsistency in the data related to meter readings, which can prevent the system from processing the new meter reading correctly.
  Causes:
  
  Data Inconsistency: The new meter reading may not align with the existing data in the system, such as previous readings, billing data, or configuration settings.
  Incorrect Meter Reading Entry: The meter reading entered may be outside the expected range or format, leading to validation errors.
  Missing or Corrupted Data: There may be missing or corrupted entries in the database that are required for processing the meter reading.
  Configuration Issues: Incorrect configuration settings in the IS-U module can lead to inconsistencies in how meter readings are processed.
  Concurrent Processing: If multiple processes are trying to update the same meter reading data simultaneously, it can lead to conflicts and inconsistencies.
  
  Solutions:
  
  Check Meter Reading Data: Review the meter reading data for any inconsistencies. Ensure that the new reading is logical and falls within the expected range of previous readings.
  Validate Configuration Settings: Ensure that the configuration settings for meter readings in the IS-U module are correctly set up. This includes checking the settings for the relevant device types and reading types.
  Review Related Transactions: Check for any related transactions or processes that may be affecting the meter reading. This includes looking at previous readings, billing documents, and any adjustments made.
  Database Integrity Check: Perform a database integrity check to identify any missing or corrupted data entries that may be causing the issue.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U, such as EL31 (for entering meter readings) and EL22 (for displaying meter readings).
  Documentation: Review SAP documentation related to meter reading processes and error handling in the IS-U module.
  User Forums: Engage with user forums or communities focused on SAP IS-U, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the EE_QD038 error and implement a solution to resolve it.