How To Fix EE_CRM_WORKFLOW002 - Business partner &1 (quotation/order &2) is not an IS-U business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_WORKFLOW - Message Class for CRM PRoduct Workflow

• Message number: 002

• Message text: Business partner &1 (quotation/order &2) is not an IS-U business partner

What causes this issue?

The system has started the IS-U Sale Processing workflow. However,
business partner &v1& from quotation/order &v2& is not an IS-U business
partner.

System Response

The system terminates the workflow and sets the status to <ls>logically
deleted</>.

How to fix this error?

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Restart the workflow with the correct data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_WORKFLOW002 - Business partner &1 (quotation/order &2) is not an IS-U business partner ?

  The SAP error message EE_CRM_WORKFLOW002 indicates that the business partner specified in the error message is not recognized as an IS-U (Industry Solution for Utilities) business partner in the system. This error typically occurs in scenarios involving CRM (Customer Relationship Management) workflows that are integrated with IS-U functionalities, such as quotations or orders related to utility services.
  Cause:
  
  Business Partner Configuration: The business partner (BP) may not be correctly configured as an IS-U business partner. This could be due to missing or incorrect settings in the business partner master data.
  Data Inconsistency: There may be inconsistencies in the data between the CRM and IS-U systems, leading to the system not recognizing the business partner as valid for IS-U transactions.
  Incorrect Business Partner Role: The business partner may not have the appropriate roles assigned that are necessary for IS-U transactions.
  Integration Issues: There could be issues with the integration between the CRM and IS-U modules, causing the system to fail in recognizing the business partner.
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Go to the business partner master data in the SAP system and verify that the business partner is set up correctly.
  Ensure that the business partner has the necessary roles assigned for IS-U transactions (e.g., utility customer roles).
  
  
  
  Verify IS-U Settings:
  
  Check the settings in the IS-U module to ensure that the business partner is marked as an IS-U business partner.
  You can do this by navigating to the relevant transaction codes (e.g., BP transaction) and reviewing the roles and data.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check between the CRM and IS-U systems to identify any discrepancies in the business partner data.
  Use transaction codes like BP or DPP to check for inconsistencies.
  
  
  
  Integration Configuration:
  
  Review the integration settings between CRM and IS-U to ensure that they are correctly configured.
  Check for any middleware or data transfer issues that might be affecting the recognition of business partners.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be required.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (Order Management), and ISU (Industry Solution for Utilities).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.