How To Fix EE_CRM_MKT002 - Enter a division

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_MKT - IS-U Marketing/Sales Support

• Message number: 002

• Message text: Enter a division

What causes this issue?

You have chosen an evaluation by consumption (billing quantities) but
have not entered a <DS:GLOS.3526BE77AFAB52B9E10000009B38F974>division
</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

INCLUDE ISU_VERARB OBJECT DOKU ID TX
The system can only accumulate the billing quantities by division.

How to fix this error?

Enter the division for which you want to perform the evaluation. This
ensure that only billing documents from this particular division are
accounted for when the annual consumption is calculated.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_MKT002 - Enter a division ?

  The SAP error message EE_CRM_MKT002 ("Enter a division") typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to create or modify a marketing-related document or transaction without specifying a division. The division is a key organizational unit in SAP that is used to categorize products and services, and it is often required for various marketing and sales processes.
  Cause:
  
  Missing Division: The most common cause of this error is that the division field is left blank when it is required for the transaction you are trying to perform.
  Configuration Issues: There may be configuration settings in the SAP system that require a division to be specified for certain transactions, and if these settings are not properly configured, it can lead to this error.
  User Role/Authorization: The user may not have the necessary permissions to access or modify the division field.
  
  Solution:
  
  Enter a Division: The simplest solution is to ensure that you enter a valid division in the relevant field before saving or processing the transaction.
  Check Configuration: If you are an administrator or have access to configuration settings, check the settings related to divisions in the SAP system. Ensure that the division is properly defined and that the relevant marketing documents or transactions are configured to require a division.
  User Training: Ensure that users are trained on the importance of entering a division and how to do so in the relevant transactions.
  Authorization Check: Verify that the user has the necessary authorizations to access and modify the division field. If not, work with your SAP security team to grant the appropriate permissions.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on divisions and their role in marketing and sales processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may involve divisions, such as creating marketing campaigns or sales orders.
  Support Notes: Check SAP Support Portal for any notes or updates related to this error message, as there may be specific patches or updates that address known issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.