How To Fix EE_AMI_MSG002 - Message was sent to device with serial number &1, device category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_AMI_MSG - Message Class for AMI Messaging

• Message number: 002

• Message text: Message was sent to device with serial number &1, device category &2

What causes this issue?

You have sent a message to the device with serial number &V1& / device
category &V2& (equipment &V3&).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_AMI_MSG002 - Message was sent to device with serial number &1, device category &2 ?

  The SAP error message EE_AMI_MSG002 typically indicates that a message was sent to a device with a specific serial number and device category, but there may be an issue with the message processing or the device itself. This error is often encountered in the context of Advanced Metering Infrastructure (AMI) systems within SAP IS-U (Industry Solution for Utilities).
  Cause:
  
  Device Configuration Issues: The device may not be properly configured in the SAP system, leading to communication problems.
  Network Issues: There may be connectivity issues between the SAP system and the device, preventing successful message delivery.
  Device Status: The device may be in a status that does not allow it to receive messages (e.g., inactive or faulty).
  Message Format: The message being sent may not be in the expected format or may contain invalid data.
  Authorization Issues: The user or system may not have the necessary permissions to send messages to the device.
  
  Solution:
  
  Check Device Configuration: Verify that the device with the specified serial number and category is correctly configured in the SAP system. Ensure that all required fields are filled out and that the device is active.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the device. Check for firewalls, network outages, or other connectivity problems.
  Device Status: Check the status of the device in the SAP system. If the device is inactive or faulty, take the necessary steps to reactivate or repair it.
  Review Message Format: Ensure that the message being sent is in the correct format and contains valid data. Review the message structure and content for any discrepancies.
  Authorization Check: Verify that the user or system sending the message has the necessary permissions to do so. Check user roles and authorizations in the SAP system.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like EL31 (for device management) or EL30 (for device monitoring) to check the status and configuration of the device.
  Logs and Traces: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Documentation: Review the SAP documentation for AMI and IS-U for best practices on device management and message handling.
  
  If the issue persists after following these steps, it may be necessary to consult with SAP support or your internal IT team for further investigation.