How To Fix EDX021 - Cannot save the verification log to the PC

SAP Error Message - Details

• Message type: E = Error

• Message class: EDX - EDX: Messages for EBPP connection to Billing Consolidation

• Message number: 021

• Message text: Cannot save the verification log to the PC

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Specify a different directory for saving the verification log file.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDX021 - Cannot save the verification log to the PC ?

  The SAP error message EDX021, which states "Cannot save the verification log to the PC," typically occurs when there is an issue with saving a log file generated during a verification process in SAP. This can happen for various reasons, including permission issues, file path problems, or system configuration settings.
  Causes:
  
  Insufficient Permissions: The user may not have the necessary permissions to write files to the specified directory on their local machine.
  File Path Issues: The path where the log is being saved may not exist, or there may be restrictions on saving files to that location.
  Disk Space: The local disk may be full, preventing new files from being created.
  Network Issues: If the SAP system is trying to save the log to a network location, network connectivity issues could prevent the save operation.
  SAP GUI Configuration: There may be settings in the SAP GUI that affect file saving operations.
  
  Solutions:
  
  Check Permissions: Ensure that the user has the necessary permissions to write files to the target directory on their PC.
  Verify File Path: Check the file path where the log is being saved. Make sure it is valid and accessible.
  Free Up Disk Space: Ensure that there is enough disk space on the local machine to save the log file.
  Check Network Connectivity: If saving to a network location, ensure that the network connection is stable and that the location is accessible.
  SAP GUI Settings: Review the SAP GUI settings to ensure that file saving options are correctly configured. You can check the settings under Options in the SAP GUI.
  Try a Different Location: Attempt to save the log file to a different directory or location to see if the issue persists.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Documentation: Refer to the SAP user documentation for guidance on file handling and permissions.
  System Administrator: If the issue persists, it may be beneficial to consult with your system administrator or IT support team for further assistance.
  
  If you continue to experience issues after trying these solutions, consider reaching out to SAP support for more detailed troubleshooting.