How To Fix EDX019 - Cannot save the PDF file to the PC

SAP Error Message - Details

• Message type: E = Error

• Message class: EDX - EDX: Messages for EBPP connection to Billing Consolidation

• Message number: 019

• Message text: Cannot save the PDF file to the PC

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Specify a different directory for saving the PDF file.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDX019 - Cannot save the PDF file to the PC ?

  The SAP error message EDX019, which states "Cannot save the PDF file to the PC," typically occurs when users attempt to download or save a PDF document generated by SAP but encounter issues in the process. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Browser Settings: The web browser may have settings that prevent file downloads or block pop-ups.
  SAP GUI Configuration: The SAP GUI settings may not be configured correctly to handle PDF downloads.
  File Permissions: The user may not have the necessary permissions to save files to the specified location on their PC.
  Antivirus/Firewall: Security software may be blocking the download of files from SAP.
  Temporary Files: Issues with temporary files or cache in the browser or SAP GUI can lead to download problems.
  Network Issues: Connectivity problems between the SAP server and the client machine can interrupt the download process.
  
  Solutions:
  
  
  Check Browser Settings:
  
  Ensure that your browser allows downloads and that pop-up blockers are disabled for the SAP site.
  Try using a different browser to see if the issue persists.
  
  
  
  SAP GUI Configuration:
  
  Ensure that the SAP GUI is updated to the latest version.
  Check the settings in the SAP GUI for handling PDF files. You may need to adjust the output settings.
  
  
  
  File Permissions:
  
  Verify that you have write permissions to the folder where you are trying to save the PDF.
  Try saving the file to a different location, such as the desktop.
  
  
  
  Antivirus/Firewall Settings:
  
  Temporarily disable your antivirus or firewall to see if it resolves the issue. If it does, you may need to add an exception for SAP.
  
  
  
  Clear Temporary Files:
  
  Clear the cache and temporary files in your browser or SAP GUI. This can often resolve issues related to corrupted files.
  
  
  
  Check Network Connection:
  
  Ensure that your network connection is stable and that there are no interruptions when trying to download the PDF.
  
  
  
  Use SAP Transaction Codes:
  
  If applicable, use transaction codes like SOST to check the status of the output requests and ensure that the PDF generation is successful.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to PDF downloads. You can search the SAP Support Portal for specific notes related to EDX019.
  User Permissions: Consult with your SAP administrator to ensure that your user profile has the necessary permissions to generate and download PDF files.
  Documentation: Refer to SAP documentation for your specific version to understand any additional configurations that may be required.
  
  If the problem persists after trying these solutions, it may be beneficial to contact your IT support team or SAP support for further assistance.