How To Fix EDOCUMENT_PT_INV002 - Sending cancelled; mandatory digital signature not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_PT_INV - eInvoice Portugal: Messages

• Message number: 002

• Message text: Sending cancelled; mandatory digital signature not possible

What causes this issue?

You posted a source document for which you want to submit an eDocument.
Only source documents that are digitally signed can be submitted. There
is a contradiction between the configuration for eDocuments and the
configuration for the digital signature. The configuration for the
digital signature does not specify that this source document must be
signed.

System Response

The system does not submit the eDocument.

How to fix this error?

Check if the source document must be digitally signed:
If no<(>,<)> you need to cancel the eDocument and adjust the eDocument
configuration.
If yes, you need to adjust the digital configuration.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_PT_INV002 - Sending cancelled; mandatory digital signature not possible ?

  The SAP error message EDOCUMENT_PT_INV002 indicates that the sending of an electronic document (in this case, likely an invoice) has been canceled because a mandatory digital signature could not be applied. This error typically arises in the context of electronic invoicing, especially when dealing with legal requirements for digital signatures in certain jurisdictions.
  Causes:
  
  Missing Digital Signature Configuration: The system may not be properly configured to generate or apply a digital signature.
  Invalid or Expired Certificate: The digital certificate used for signing may be invalid, expired, or not properly installed in the system.
  Technical Issues: There may be issues with the underlying technology or middleware that handles the digital signature process.
  Authorization Issues: The user or system may not have the necessary permissions to access the digital signature functionality.
  Incorrect Document Settings: The document type or settings may not be configured to require a digital signature, leading to inconsistencies.
  
  Solutions:
  
  
  Check Digital Signature Configuration:
  
  Ensure that the digital signature settings in the SAP system are correctly configured. This includes checking the relevant customizing settings in transaction SPRO.
  
  
  
  Verify Digital Certificate:
  
  Check the validity of the digital certificate being used. Ensure that it is not expired and is correctly installed in the system.
  If necessary, renew the certificate or install a new one.
  
  
  
  Review User Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to perform digital signing. This can be checked in transaction SU53 or by reviewing the user roles.
  
  
  
  Check Middleware/Integration:
  
  If your SAP system is integrated with external systems for digital signatures, ensure that those systems are functioning correctly and that there are no connectivity issues.
  
  
  
  Document Type Settings:
  
  Review the settings for the document type being processed to ensure that it is configured to require a digital signature.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide updates/patches related to digital signatures.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to ensure that the digital signature can be applied successfully and that the document can be sent without errors.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for electronic invoicing and digital signatures for specific configuration steps and requirements.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Legal Requirements: Be aware of the legal requirements for digital signatures in your jurisdiction, as these can impact how you configure and use digital signatures in SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.