How To Fix EDOCUMENT_EU_CII016 - UBL mapping information cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_EU_CII - Messages for Cross Country Invoice

• Message number: 016

• Message text: UBL mapping information cannot be determined

What causes this issue?

The mapping for the Cross Industry Invoice (CII) is based on the UBL
mapping for PEPPOL. This UBL mapping could not be determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please open an incident under the component CA-GTF-CSC-EDO-PAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_EU_CII016 - UBL mapping information cannot be determined ?

  The SAP error message EDOCUMENT_EU_CII016 indicates that the system is unable to determine the UBL (Universal Business Language) mapping information for electronic documents, particularly in the context of electronic invoicing or document exchange in the European Union.
  Cause:
  This error typically arises due to one or more of the following reasons:
  
  
  Missing Configuration: The UBL mapping configuration may not be set up correctly in the SAP system. This could include missing entries in the mapping tables or incorrect settings in the electronic document processing configuration.
  
  
  Incorrect Document Type: The document type being processed may not have a corresponding UBL mapping defined in the system.
  
  
  Version Mismatch: There may be a mismatch between the version of the UBL standard being used and the version expected by the SAP system.
  
  
  Incomplete Master Data: The master data related to the business partners, products, or services may be incomplete or incorrectly maintained, leading to issues in mapping.
  
  
  Custom Development Issues: If there are custom developments or enhancements related to electronic document processing, they may not be functioning correctly.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check UBL Mapping Configuration:
  
  Navigate to the relevant configuration settings in SAP for electronic documents.
  Ensure that the UBL mapping is correctly defined for the document type you are processing.
  
  
  
  Verify Document Type:
  
  Confirm that the document type being processed is supported and has the necessary UBL mapping.
  
  
  
  Review Version Compatibility:
  
  Check the version of the UBL standard being used and ensure it is compatible with your SAP system configuration.
  
  
  
  Validate Master Data:
  
  Review and complete any missing or incorrect master data related to business partners, products, or services.
  
  
  
  Check for Custom Code Issues:
  
  If there are any custom developments, review the code to ensure it is functioning as expected and does not interfere with the standard UBL mapping process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and provides fixes for known issues.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the UBL mapping is now being recognized and that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for electronic invoicing and UBL mapping for detailed configuration steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify and resolve the cause of the EDOCUMENT_EU_CII016 error in your SAP system.