How To Fix EDI_SD820 - Customer reference &2 of customer &1 is currently being processed.

SAP Error Message - Details

• Message type: E = Error

• Message class: EDI_SD - Messages for EDI SD Integration

• Message number: 820

• Message text: Customer reference &2 of customer &1 is currently being processed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDI_SD820 - Customer reference &2 of customer &1 is currently being processed. ?

  The SAP error message "EDI_SD820 Customer reference &2 of customer &1 is currently being processed" typically occurs in the context of Electronic Data Interchange (EDI) processes, particularly when dealing with sales and distribution (SD) documents. This error indicates that a specific customer reference (in this case, &2) for a given customer (represented by &1) is currently being processed, which may lead to conflicts or issues in processing new transactions related to that customer reference.
  Cause:
  
  Concurrent Processing: The most common cause of this error is that there is another transaction or process that is currently using the same customer reference. This could be due to multiple users or processes trying to access or modify the same data simultaneously.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If one transaction is in progress, it may lock the customer reference, preventing other transactions from being processed until the first one is completed.
  Long-running Processes: If a previous transaction is taking longer than expected to complete, it may hold the lock on the customer reference for an extended period.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then retry the transaction. If the other process completes, the lock will be released, and you should be able to proceed.
  Identify the Lock: Use transaction codes like SM12 (to view locks) or SM21 (to check system logs) to identify which user or process is holding the lock on the customer reference. This can help you understand if there is a long-running transaction that needs attention.
  Contact the User: If you identify a specific user or process that is holding the lock, you may need to contact them to see if they can complete or release their transaction.
  System Administration: If the issue persists and you cannot identify the cause, it may require intervention from a system administrator to analyze the situation further. They can check for any background jobs or processes that might be causing the lock.
  Review Custom Code: If there are custom developments or enhancements in your SAP system that interact with EDI or sales documents, review them to ensure they are not causing unnecessary locks.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12, SM21, and SM37 (for monitoring background jobs) to help diagnose and resolve locking issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to EDI processing and locking mechanisms.
  Documentation: Review SAP documentation on EDI and sales order processing to understand how locks are managed and best practices for avoiding conflicts.
  
  By following these steps, you should be able to resolve the error and continue processing your transactions.