How To Fix EDEREG_INV021 - Could not reset all documents

SAP Error Message - Details

• Message type: E = Error

• Message class: EDEREG_INV - Error Messages for Payment Management in a Deregulated Env.

• Message number: 021

• Message text: Could not reset all documents

What causes this issue?

The system found &V1& documents to reset, but could only reset &V2&
documents.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For more information, see the error messages in the log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDEREG_INV021 - Could not reset all documents ?

  The SAP error message EDEREG_INV021: Could not reset all documents typically occurs in the context of document processing, particularly when dealing with invoice verification or document management in SAP. This error indicates that the system was unable to reset or reverse certain documents, which can be due to various reasons.
  Possible Causes:
  
  
  Document Status: The documents you are trying to reset may be in a status that does not allow for reversal. For example, if the document has already been cleared or posted to a financial statement, it may not be possible to reset it.
  
  
  Dependencies: There may be dependencies on other documents or transactions that prevent the reset. For instance, if the document is linked to a payment or another accounting entry, it cannot be reset without addressing those dependencies.
  
  
  Authorization Issues: The user attempting to reset the documents may not have the necessary authorizations to perform this action.
  
  
  System Configuration: There may be configuration settings in the SAP system that restrict the resetting of certain types of documents.
  
  
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the document management system.
  
  
  Solutions:
  
  
  Check Document Status: Review the status of the documents you are trying to reset. Ensure that they are eligible for resetting and not already cleared or posted.
  
  
  Review Dependencies: Investigate any dependencies that may be preventing the reset. This may involve checking related documents or transactions that are linked to the document in question.
  
  
  Authorization Check: Ensure that the user has the necessary permissions to reset the documents. If not, contact your SAP security administrator to obtain the required authorizations.
  
  
  Consult Configuration Settings: Review the configuration settings related to document processing in SAP. This may involve checking the settings in the relevant modules (e.g., FI, MM) to ensure that there are no restrictions on resetting documents.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team. They can investigate any underlying technical issues or database locks that may be causing the error.
  
  
  Transaction Codes: Use relevant transaction codes (like FB08 for reversing documents) to attempt the reset and see if any additional error messages provide more context.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation related to invoice verification and document management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.