How To Fix ECRM_ISU116 - Products at sub-item level are not the same as product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_ISU - Messages for IS-U Contract

• Message number: 116

• Message text: Products at sub-item level are not the same as product &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_ISU116 - Products at sub-item level are not the same as product &1 ?

  The SAP error message ECRM_ISU116 indicates that there is a mismatch between the products at the sub-item level and the main product in a transaction. This typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when dealing with service orders, contracts, or billing documents where sub-items are expected to be consistent with the main item.
  Cause:
  
  Product Mismatch: The main product and its sub-items are not aligned. For example, if the main product is a specific service or utility, the sub-items (which could represent different aspects or components of that service) must also be related to the same product.
  Configuration Issues: There may be configuration issues in the product hierarchy or in the way products are defined in the system.
  Data Entry Errors: Manual data entry errors can lead to inconsistencies between the main product and its sub-items.
  Changes in Product Structure: If there have been recent changes to the product structure or definitions, it may lead to inconsistencies.
  
  Solution:
  
  Check Product Assignment: Verify that the sub-items are correctly assigned to the main product. Ensure that all sub-items are related to the same product as defined in the main item.
  Review Configuration: Check the configuration settings for the products in the SAP system. Ensure that the product hierarchy is correctly set up and that there are no discrepancies.
  Correct Data Entry: If the error is due to manual entry, correct the entries to ensure that the products match.
  Use Transaction Codes: Utilize relevant transaction codes (like IW32 for changing service orders or CRMD_ORDER for managing CRM orders) to review and adjust the product assignments.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on product management in IS-U.
  Testing: After making changes, test the transaction again to ensure that the error is resolved.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U, such as ISU_PRODUCT for product management.
  User Roles: Ensure that users have the appropriate roles and permissions to make changes to product assignments.
  Training: Consider training for users involved in product management to minimize data entry errors and improve understanding of product relationships.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP IS-U for further assistance.