How To Fix ECRM_CONTR117 - Contract changes from CRM noted for contract items &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_CONTR - CRM Messages- Contract Download/Upload

• Message number: 117

• Message text: Contract changes from CRM noted for contract items &1 &2

What causes this issue?

For CRM transaction &v1&, contract changes were entered in CRM that
were not completely transferred to IS-U.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Process the items in your workflow inbox to continue the replication
(terminated due to the error).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_CONTR117 - Contract changes from CRM noted for contract items &1 &2 ?

  The SAP error message ECRM_CONTR117 indicates that there are changes made in the CRM (Customer Relationship Management) system that affect contract items. This message typically arises when there are inconsistencies or issues with contract data that need to be addressed before proceeding with further actions.
  Cause:
  
  Data Inconsistency: The error often occurs when there are discrepancies between the contract data in the CRM system and the data in the backend system (like SAP ERP).
  Contract Changes: Changes made to contract items (like pricing, terms, or conditions) that have not been properly synchronized or updated in the system.
  Incomplete Data: Missing or incomplete data for contract items can also trigger this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to make changes to the contract items.
  
  Solution:
  
  Check Contract Data: Review the contract items specified in the error message (indicated by &1 and &2) for any inconsistencies or missing information.
  Synchronize Data: Ensure that the contract data is synchronized between the CRM and the backend system. This may involve running specific synchronization jobs or transactions.
  Review Changes: If changes were made to the contract, verify that they are valid and complete. Make sure all necessary fields are filled out correctly.
  Authorization Check: Ensure that the user has the appropriate authorizations to make changes to the contract items.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing contracts and CRMD_ORDERADM_H for viewing order administration.
  SAP Notes: Look for SAP Notes related to ECRM_CONTR117 for any patches or updates that may address known issues.
  Documentation: Review SAP Help documentation for CRM contract management to understand the expected data structure and requirements.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the ECRM_CONTR117 error message.